Privacy Policy

Knowledge Ark Technologies is engaged in the business of providing a platform that brings together student engagement, chat, content creation, content delivery and associated administration tools in one place and is focused on facilitating all teacher-student and student-student interactions in the Digital First world that we live in.. Knowledge Ark Technologies recognizes the importance of privacy. In this policy (“Privacy Policy”), we describe how we collect, use, and disclose personal information. Such personal information may relate to the users of our website or the Prospective Employee/Employees of the customers.

“We”, “us”, or “our” shall refer to Knowledge Ark Technologies.

“Users” shall mean the individuals who use the Services provided by the Isaac platform or Isaac App.

“Customer/s” shall refer to the users, schools or coaching institutes that avail the Services of Knowledge Ark Technologies.

“Services” shall mean the services provided by us.

“Site” shall mean https://isaacapp.in

“Content” shall mean videos, assignments, projects, quizzes, chat messages and anything else which Users create on the Isaac App or any content such as images, videos and documents from the user’s phone which the users use within the Isaac App.

“you”, “your” shall mean the User or the Customer depending on the context.

Your use of our Site or Services, and any dispute over privacy, is subject to this Privacy Policy and the Terms of Service available on our Site.

For residents of the EU, please note that this Privacy Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (“GDPR”).

Isaac (Knowledge Ark Technologies) complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information transferred from the European Union to the United States. If there is any conflict between the terms in this Privacy policy and our Privacy Shield policy statement, the Privacy Principles shall govern. You can view our Privacy Shield statement

For Non-EU residents, by continuing to use the Services of the Isaac App, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, you may not of the Isaac App.

To make it easier for you to read and understand the parts of this Privacy Policy that apply to you, we have divided the Privacy Policy into three different parts that are specifically applicable to the Information we collect (Part A), the content which you created on Isaac (Part B) and Part C contains all information to both of these.

This part is applicable to the User Information we collect.

1. INFORMATION WE COLLECT

For the purpose of our Services, you understand that we only collect your name, email ID and telephone number as part of the registration process. These details are used by you for logging into the Isaac App and by us for providing you a good experience of the Isaac App itself.

Information We Collect Automatically – We automatically collect information through your use of our Site using cookies and other technologies. This information may include, without limitation, your domain name, operating system, settings and system configurations, IP address, the webpages you access within our Site, the website that led you to our Site, the website to which you go after leaving our Site, the dates and times you access our Site, and web log data. You can refuse the use of cookies by selecting the appropriate settings on your browser software.

You may browse and use certain portions of our Site without directly providing us with any personal information. Certain features, however, may only be used by the Customers that are registered users.

We also collect certain non-personal information on the way you use the Site, through tools such as described below. This is done primarily to enhance user experience. These tools collect certain information which helps us understand how many visitors have visited the Site and also, their behaviour.

Google Analytics- We use service providers, such as Google Analytics which is a web based service provider by Google Inc. (“Google”) and provides demographics and interest’s reports as well as advertising reporting features, to evaluate the use of our Site and our Services. Google Analytics uses cookies, text files that are stored on your computer and enable analysis of your use of the Site. The information generated by the cookies about your use of this Site are usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on this Site your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to a Google server in the US and shortened there. You can refuse the use of cookies by selecting the appropriate settings on your browser software. You can also prevent the data generated by the cookie and related to your use of the Site to Google and the processing of these data by Google, by selecting the in the following link (https (including your IP address.): // Download tools.google.com/dlpage/gaoptout?hl=de) available browser plug-in and install it.

Legal Basis (for residents of the EU): We will not process any Personal Information without a lawful basis to do so. We will process such Personal Information only on the legal bases of consent [as provided in Art. 6 (1) (a) of the GDPR].

2. HOW WE USE YOUR INFORMATION

We may use the Personal Information for the following purposes:

Providing Our Services – We may use the Personal Information to improve your experience with Isaac; to communicate with you, including via email, about your use of our Services; to respond to your enquires; and to improve the service that we provide to you.

To Protect Rights and Interests – We may use the Personal Information to protect our rights and interests as well as the rights and interests of our Customers, as well as to enforce this Privacy Policy and our Terms of Service.

Complying with the Law – We will never disclose your personal information to any 3^rd party for monetary gains. We may however have to disclose your Personal Information in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.

To improve our Site/Mobile App – We may use feedback you provide to improve our products and services.

To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

3. TO WHOM DO WE DISCLOSE YOUR INFORMATION

We may disclose the Personal Information, in the following ways:

Business Transfers – We may disclose your information to another entity if we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of any other similar business transfer.

Legal Compliance – We may disclose your information in order to comply with the law, regulation, a judicial proceeding, subpoena, court order, or other legal process, including informal law enforcement or governmental requests for information.

Protecting Rights and Interests – We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Privacy Policy, or as evidence in litigation in which we are involved.

4. HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?

We will retain the Personal Information for as long as you use the Isaac platform and to comply with our legal obligations. For more information on where and how long the Personal Information is stored, please contact admin@isaacapp.in

This part is applicable to the content which users create on Isaac.

1. CONTENT WHICH IS STORE IN ISAAC

Isaac stores any content that you create on Isaac securely on the AWS Cloud Platform. This might include videos, assignments, projects, quizzes and chat messages. Isaac also stores any content from your phone which you use within Isaac such as images, videos or documents. This is required to be stored for the Isaac App to provide you the services which you use it for.

2. WHAT DO WE DO WITH YOUR CONTENT?

The answer is nothing apart from tagging it to you and storing it securely on AWS Servers. All your content is owned by you. You decide whom you share it with. We do not and will not share any content owned by you with anyone else without your explicit consent.

3. WHO DO WE DISCLOSE YOUR CONTENT TO?

The answer is nobody. Only you have access to share your content. We do not and will not share any content owned by you with anyone else without your explicit consent.

4. HOW LONG DO WE RETAIN YOUR CONTENT?

We retain your content till the time you have an account on Isaac. Once you delete your account, we will provide a grace period of 30 days within which you could reactivate your account and access your content. After 30 days of deleting your account, unless you have reactivated your account in those 30 days, all your information and content will be deleted from our servers.

This part is applicable to the personal information of the users as well as the content they create and use on Isaac.

1. OUR SECURITY MEASURES

Your Information is stored on the AWS cloud in US, Europe and India. Although we provide appropriate firewalls and protections, we cannot warrant the security of any Personal Information transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we take no liabilities or responsibilities for it. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your Personal Information.

2. CHILDREN

Our Site is not targeted to children under thirteen (13) years of age (sixteen (16) for EU residents unless provided otherwise by applicable law) nor do we knowingly collect personal information from children under thirteen (13) (sixteen (16) for EU residents) unless provided otherwise by applicable law). If we discover that a child’s data is in the system without adult consent, we will promptly delete such Personal Information from our systems. We encourage children to obtain their parent’s or guardian’s permission before sharing personal information with any website.

3. YOUR CHOICES

If you are a registered User, we may send, (with your prior consent if you are outside the EU), periodic informational emails to you. You may opt out of such communications at any time by following the opt-out instructions contained in the email. Please note that it may take up to five (5) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us provided that you have not opted-out of receiving such emails.

4. LINKS TO OTHER WEBSITES

The Site may contain links to other websites. We are not responsible for the information handling practices or content of these external websites. Please ensure that you read the terms and conditions and privacy policies of these third parties before using such websites.

5. LIMITATION OF LIABILITY

To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, information, details or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

6. GOVERNING LAWS AND DISPUTE RESOLUTION

This Privacy Policy shall be construed and governed by the laws of Bangalore, India. The parties agree to negotiate in good faith to resolve any dispute between them regarding this Agreement. If the negotiations do not resolve the dispute to the reasonable satisfaction of parties, then each party’s CEO or their designee (“Representatives”) shall, within thirty (30) days of a written request by either party to call such a meeting, meet either in person or through any other media and alone (except for one assistant for each party) and shall attempt in good faith to resolve the dispute.

For any EU residents, this Privacy Policy shall be governed by the provisions of the GDPR.

We may update this Privacy Policy from time to time. We shall provide you with an email notification indicating any material changes in the Privacy Policy. Additionally, you are encouraged to check this Privacy Policy on a regular basis to be aware of the changes made to it.

Please send your feedback, comments, requests for technical support by email: admin@isaacapp.in or call us at +91 80730 56678